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[Case Study of Product/System Help Desk Implementation] System Development Company

[Case Study of Product/System Help Desk Implementation] System Development Company

A case that led to increased customer satisfaction by gaining a sense of security in support!

We would like to introduce a case study of implementing a "Product/System Help Desk" into the ICT solution business of a system development company. The company conducts maintenance and operation of the systems it has developed, but the development engineers were spending too much time responding to inquiries, preventing them from focusing on their primary development tasks. Therefore, they were looking for a company that could handle the reception desk. By establishing a reception desk, the engineers were freed from answering phone calls and were able to concentrate on their core development work. [Case Overview] ■ Background of Implementation - They wanted a 24/7 reception desk to handle severe issues such as system outages. ■ Implementation Effects - By utilizing shared operators, they were able to achieve a 24/7 reception system at a low cost. *For more details, please download the PDF or feel free to contact us.

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BIM/CIM Help Desk

BIM/CIM Help Desk

For those considering in-house creation of 3D design data.

The "BIM/CIM Help Desk" is a remote service where civil engineers proficient in BIM/CIM provide technical support from a distance. Using a dedicated information-sharing system for BIM/CIM equipped with chat, email, and web conferencing features, we offer real-time support when troubles or issues arise. Even specialized and technical questions or problems that are difficult to convey with words can be resolved more smoothly using the screen sharing function. Additionally, we can assist with everything from learning how to operate the system to providing support tailored to our customers' needs and concerns. It can also be utilized for in-house personnel development. 【Features of Our Help Desk】 ■ BIM/CIM dedicated AI chat available "24/7" ■ Our assigned civil engineers are always available for support ■ Comprehensive support for modeling assistance, new solution development, and more *For more details, please download the PDF or feel free to contact us.

  • Company：Malme
  • Price：Other
  • Consulting companies
  • Architectural Design Software

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24-hour, 365-day staffed help desk

24-hour, 365-day staffed help desk

Creating progressive operational maintenance services realized with the spirit of "Daily Improvement." That is our company's operational concept.

The "24-hour, 365-day staffed help desk" contributes to improving customer satisfaction while reliably executing the SLM and quality improvement framework. To maintain service quality, we operate with the spirit of "continuous improvement," enhancing the technical and human skills of our staff, managing SLA maintenance by operational management personnel, and strictly implementing security policies. We provide a suitable combination of advanced additional services. Customization is flexible, including combinations with other BPO services. 【Features】 ■ Realization of customer business efficiency ■ Increased productivity ■ Quality management (SLM) ■ Response quality ■ Operational management *For more details, please refer to the PDF document or feel free to contact us.

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Corporate Help Desk (Service Desk)

Corporate Help Desk (Service Desk)

Improving customer satisfaction and reducing internal burdens! IT professionals will handle the help desk.

In the "Corporate Help Desk (Service Desk)," our employees, who have extensive IT knowledge and experience, will provide support for the business systems used within your company. We offer a service that ensures peace of mind for internal users while providing an environment that allows system administrators to focus on their core responsibilities and reduce management costs. Additionally, we serve as a point of contact for IT-related requests, including the internal rollout of systems that are planned for implementation. 【Features】 ■ Support hours can be flexibly adjusted to meet your needs, whether it’s "weekdays, evenings, and weekends only" or "24/7." ■ Our team, well-versed in IT, can guide you in resolving a wide range of IT-related issues. ■ We cater to various needs, including individual operations, remote access, and registration tasks. *For more details, please download the PDF or feel free to contact us.

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